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All of Khadi Organique orders are shipped internationally from our warehouse in New Delhi, India to your provided shipping address via FedEx. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FedEx to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from FedEx for import duties and taxes, you will have to pay FedEx directly at the time of delivery.
We will not make any refund if in case there is any custom issues in your country whether it’s related to weight or number of quantity of products.
Please note that the Duty and Taxes charge will be extra as per the Customs of Destination country and cannot be confirmed beforehand.
Please note that the receiver needs to fulfill the requirements regarding the paperwork for the purpose of Import Clearance. It is not necessary that the consignee will have to visit the Customs office but depending on the Customs rule of the destination country, there might be a need of several paperwork at times to clear the goods from Customs. If any such requirements arise then the same needs to be adhered to by the receiver failing which we will not be liable of any MONEY BACK as the Carrier will not be able to deliver the goods without it and the Customs might not allow the goods to enter their country due to which the same will be carried back by the Carrier.
Please note that if the receiver's delivery address falls into a remote area then a charges of INR 1400 + Service Tax will be levied extra. To know further details, you can E-Mail us on firstname.lastname@example.org your ZIP Code / Postal Code to confirm if the delivery area falls into a Remote Area or Not. Thanks for your understanding.